Marketplace sale in progress
When someone buys your listing, the sale credits are held as pending until the Steam trade is accepted and the platform cooldown completes. This protects buyers if a seller does not deliver.
Why are my credits pending?
How Counter.Exchange holds credits during active trades
Pending credits explained
Pending credits are funds that belong to you but are temporarily locked while a trade is finishing or in Steam's post-acceptance cooldown. They are shown as +pending next to your available balance in the nav and account menu.
Open Active trades to see which delivery is holding credits, or check Offers if you still need to accept or send a Steam trade.
Trade cooldown after Steam acceptance
After both sides accept the Steam trade, seller credits stay pending for 8 days and 10 hours. This mirrors Steam's trade protection window and helps prevent reversal abuse.
Credits are not lost
Pending credits are still tied to your account. Once the trade completes successfully, pending credits move into your available balance automatically.
Cancelled or failed trades
If a trade is cancelled before Steam acceptance, pending holds are released and buyer refunds are applied when applicable. Failed Steam offers may reopen the trade so you can try again.